Experiencing Fraud or a Lost/Stolen Pcard?
Call Wells Fargo immediately at 1-800-932-0036 (or 612-332-2224 if traveling internationally) to report the incident and get a new card issued. They will need to confirm your recent transactions with you, and you can request expedited delivery if desired and/or a different delivery address if you’re off campus.
Before you travel…
- Wells Fargo no longer does travel notes on accounts as fraud is more prevalent than ever and requires mitigation. Make sure you have fraud alerts set up. This is important in case something you’re trying to purchase gets declined due to suspected fraud. You will receive a text and email so that you can respond to whichever is easiest, and indicate the charge is valid so that any hold is lifted instantly, and you can continue on using your card. Chances are low that you will actually experience this, but it’s good to be prepared.
- Know your PIN. Many merchants outside the US will require your PIN to process payment. If you need to reset your PIN, call Wells Fargo at 1-800-932-0036: select option 2, then 1, then 2. Remember, your PIN is NOT your Unique ID, but a 4-digit code of your choosing. It is a number you created when you first activated the card.
- Most cards have a monthly limit of $5,000 and single transaction limit of $2,000. Consider if these limits are sufficient for your travel needs. You can check your available credit by logging into Wells Fargo. You’ll see your monthly credit limit and remaining available credit on your homepage. Remember, the monthly credit limit resets on the 1st of the month, or the following business day if the 1st falls on a weekend (note: declining balance cards, such as FTR or Startup cards, do not reset monthly as they are limited to the fund balance). Contact your supervisor/Pcard approver via email and copy the Pcard Administrator to request a limit increase prior to your travel dates if needed. Remember, your approver must sign off in advance of any limit change.
- Withdrawing cash from an ATM is generally restricted. If you think you’ll need cash, please email your approver and copy [email protected] to request this card privilege. Again, know your PIN, as you’ll always be prompted for it when withdrawing cash.
- If you don’t want to rely on your Pcard for cash, you have the option to submit a Travel Cash Advance Request instead. Because cash advance request processing involves multiple college departments, these must be submitted 30 days prior to travel.
- If you have any other questions or concerns contact the Pcard Administrator. If the Pcard Administrator is out of the office and it is an emergency contact the Purchasing & Accounts Payable Manager.
- For convenience, you can download the Wells Fargo mobile Pcard app for Android or Apple to have on hand for checking your card limits/credit availability and monitoring purchases.
During your Travel…
For decline issues during your travel, please first check your email (including spam folders) and texts for a fraud alert. If the decline is due to suspected fraud, but it is a valid purchase, you’ll be able to click the “Charge is Valid” link in the email or text to get any hold on your card lifted instantly. For further help, you can contact the Pcard Administrator or call Wells Fargo at 1-800-932-0036, or 612-332-2224 if you’re traveling internationally. Information you may need to provide for authentication: your 16-digit card (account) number, your Unique ID (your Macalester ID), the Company ID (MACAL196), and your Wells Fargo login User ID. You may also have to answer your security questions. Please note that Wells Fargo is available by calling either number 24 hours a day 7 days a week. The Pcard Administrator is only available during regular Macalester hours.
Please contact the Pcard Administrator at [email protected] or (651) 696-6323 with any questions.