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Travel Assistance

Macalester College provides benefit eligible employees access to a worldwide travel assistance program through New York Life’s Secure Travel. This coverage is paid for you in full by Macalester. This unique emergency medical and personal assistance program protects you 24 hours a day, 365 days a year whenever you travel more than 100 miles from home.

Beginning 1/1/2025, New York Life’s Secure Travel services will be managed by Crisis24. Access to supportive services related to emergency assistance while traveling will continue under the Secure Travel service, but will be facilitated by Crisis24.

  • Coverage

    Pre-Trip Planning

    • Immunization requirements
    • Visa and Passport requirements
    • Embassy/consular referrals
    • Foreign exchange rates
    • Travel advisories and weather conditions
    • Cultural information

    Traveling Assistance

    • 24-hour multilingual assistance and referral to interpretation and translation services
    • Referrals to physicians, dentists, medical facilities and legal assistance providers
    • Arrangements for payment of medical expenses up to $10,000 if required prior to treatment
    • Emergency cash advances, up to $1,500
    • Advancement of bail

    Emergency Assistance

    • Emergency evacuation and repatriation, when medically necessary; arrange and cover the cost of transportation to the nearest adequate medical facility
    • Travel arrangements for the return of a travel companion or children under age 18 who are left unattended due to the covered person’s medical emergency
    • Cover round-trip transportation as well as accommodations, up to $150 per day for up to seven days, for a family member or friend to visit a covered person who is hospitalized more than 100 miles away from home for more than seven days
    • Arrange and cover the costs associated with returning a deceased person’s remains to his or her place of residence for burial
    • Emergency message relay, toll-free
    • Assistance with making emergency travel arrangements
  • Accessing Services

    Next time you are traveling and need emergency assistance, remember to use these numbers:

    • Call: 1-888-226-4567 (within the U.S. or Canada,); For other locations, call collect at 1-202-331-7635.  Callers should indicate they are a member of group #57
    • Fax: 1-202-331-1528
    • Email: [email protected]
    • Policyholder name: Macalester College
    • Policy #: OK970585

    One simple phone call puts you in touch with New York Life’s highly-trained staff who will ensure your call is handled promptly, and will even coordinate with your medical benefit plan.

    All services must be provided and arranged by New York Life’s Secure Travel under the contract with Generali Global Assistance (GGA). No claims for reimbursement will be accepted.

    Beginning 1/1/2025, New York Life’s Secure Travel Program will be facilitated through Crisis24.  More details will be provided shortly on how to access these services.
  • Resources